Privacy Policy – don999 Data Protection

1Introduction

don999 operates the online gaming platform available at don999.win and through the don999 Android app. As part of running this platform for Pakistani players, we collect and process certain personal information. This Privacy Policy is written to be straightforward — we want you to know exactly what we hold about you, why we have it, and what happens to it.

This policy applies to all users of don999, whether you are browsing as a guest, in the process of registering, or an active account holder making PKR deposits and placing bets. By using any part of don999, you acknowledge that data will be processed as described here.

If you have questions that are not addressed in this policy, the don999 player support team can be reached at the contact details in Section 13. We will always respond to privacy queries as a priority.

2Information We Collect

don999 collects personal information in several ways — directly from you when you register or use the platform, automatically when you interact with our services, and occasionally from third-party verification partners. Here is a breakdown of the categories:

Registration Information

When you create a don999 account, you provide your full name, date of birth, phone number, and a password. You may also provide an email address if you choose to link one to your account. This information is required to create and maintain your account correctly.

Identity Verification Documents

Before processing withdrawals above certain thresholds or if unusual activity is detected, don999 may ask you to verify your identity. This typically involves providing a copy of a valid national identity document (CNIC or similar). This data is used strictly for the purpose of confirming your identity and is handled with heightened security.

Payment Information

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, or a card, don999 receives transaction references and your registered payment method identifiers. We do not store full card numbers or mobile wallet PINs. Full details on how payment data is handled are in Section 4.

Usage and Activity Data

don999 automatically logs information about how you use the platform. This includes which games you play, bet amounts and outcomes, session duration, deposit and withdrawal history, and which sections of the platform you visit. This data is tied to your account and used to maintain your account record and improve the platform.

Device and Technical Data

When you access don999 via browser or the Android app, we collect technical information including your IP address, device type and model, operating system version, browser type, and approximate location (country/city level derived from IP). This data is used for security monitoring, fraud prevention, and optimising platform performance for Pakistani players on a range of devices.

Communications

If you contact don999 player support, we retain a record of that communication including the nature of your query and any information you provided during the interaction. These records are used for support quality, dispute resolution, and internal training purposes.

3How We Use Your Data

don999 uses the information it collects for the following purposes:

Purpose	Data Used	Why It Is Needed
Account management	Name, phone, date of birth, password	To create, maintain, and secure your don999 account
Payment processing	Payment method identifiers, transaction references	To credit deposits and process PKR withdrawals correctly
Identity verification	CNIC or equivalent document	To confirm eligibility and prevent fraud before large withdrawals
Fraud prevention	IP address, device data, betting patterns	To detect and investigate suspicious account or payment activity
Platform improvement	Usage and activity data	To understand how Pakistani players use the platform and improve features
Customer support	Communication records, account history	To resolve queries, disputes, and support requests efficiently
Responsible gaming	Deposit history, session data, betting activity	To support limit-setting tools and identify potentially problematic patterns
Legal compliance	All categories as required	To meet obligations that may apply to the operation of the platform

don999 does not use your personal data to build advertising profiles or sell targeting data to third parties. Any marketing communications from don999 are based on your account relationship with the platform, not external data brokerage.

4Payment Data

Payment data requires special attention because it is directly connected to your PKR balance and your real money. don999 handles payment information with a higher level of care than general account data.

When you deposit via JazzCash or Easypaisa, the transaction is processed through the payment provider's own secure infrastructure. don999 receives a transaction reference number and your registered mobile number to match the deposit to your account. We do not receive or store your JazzCash or Easypaisa PIN or account password at any point.

When you use a Visa or Mastercard, card details are handled by a PCI-DSS compliant payment gateway. don999 receives a masked card reference for matching purposes only — full card numbers are never stored on don999 systems.

For bank transfers and Raast payments, don999 receives the account name and reference number associated with the transfer. This information is retained to maintain an accurate PKR transaction history for your account and for fraud prevention purposes.

5Data Sharing

don999 does not sell or rent your personal data to any third party. However, to operate the platform correctly, certain data is shared with trusted service providers under strict contractual obligations. Here is who may receive your data and why:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment gateway partners receive the minimum data necessary to process your transactions. These providers operate under their own privacy frameworks and security standards.
• Identity verification services: If you are asked to verify your identity, your submitted documents may be processed by a third-party verification provider. These providers are bound by confidentiality obligations and may not use your data for any other purpose.
• Fraud prevention and security providers: IP address and device data may be shared with specialist fraud detection services that help don999 identify and respond to suspicious activity across the platform.
• Game content providers: Live casino, slots, and fish game providers may receive a session token and anonymised game activity data to deliver the game content. They do not receive your full name, payment details, or contact information.
• Legal and regulatory authorities: In situations where don999 is required by applicable rules or a valid legal process to disclose information, we will comply. We will only disclose the minimum information necessary and will, where permissible, inform you that such a disclosure has occurred.

All third-party service providers who handle don999 user data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. don999 does not permit service providers to use your data for their own marketing or commercial purposes.

6Cookies & Tracking

don999 uses cookies and similar tracking technologies on the website to make the platform work correctly and to understand how players interact with it. Here is a summary of the types used:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference, and keep your account state consistent as you navigate between sections. You cannot opt out of essential cookies without losing basic platform functionality.
• Analytics cookies: don999 uses anonymised analytics data to understand which pages and features Pakistani players use most. This helps us prioritise improvements. Analytics data is aggregated and not linked to individual player profiles for reporting purposes.
• Security cookies: Short-lived tokens used to verify that requests to the platform are legitimate and to protect against common web security threats.

The don999 Android app does not use browser cookies but does use device identifiers for session management and fraud prevention in the same way. App analytics are similarly anonymised and aggregated.

If you wish to limit cookies, you can adjust your browser settings to block or delete cookies. Note that blocking essential cookies will likely prevent you from logging in or using core platform features correctly.

7Data Retention

don999 keeps your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods vary by data type:

• Account registration data (name, phone, date of birth) is retained for the lifetime of your account and for a period after closure to support any post-closure queries or dispute resolution needs.
• Transaction history — all PKR deposits, withdrawals, and bet records — is retained for a minimum period to maintain an accurate financial record for your account and to support any transaction disputes that may arise after account closure.
• Identity verification documents are retained only for as long as necessary to complete the verification process and to maintain a record confirming that verification was completed. Copies are securely destroyed once the retention period expires.
• Support communications are retained for a period sufficient to allow any related dispute or follow-up to be resolved.
• Technical and device data used for fraud prevention is retained for a shorter rolling period, sufficient to identify and investigate suspicious patterns without accumulating unnecessary historical data.

When data is no longer needed, don999 deletes or anonymises it securely. If you request account closure, your data will be handled in line with the retention periods above — we are not able to immediately purge all data upon closure due to the need to maintain transaction records and respond to any outstanding queries.

8Security Measures

Protecting your data is a practical priority for don999, not just a policy statement. The following measures are in place to keep your information secure:

• Encryption in transit: All data exchanged between your browser or app and don999 servers is transmitted over HTTPS using TLS encryption. This applies to login, deposits, withdrawals, and all other account interactions.
• Encrypted storage: Sensitive data fields including passwords and payment identifiers are stored in encrypted form. Passwords are hashed using a one-way function — don999 cannot retrieve your actual password, only verify it.
• Access controls: Access to personal data within don999's systems is restricted to staff and systems that genuinely need it to perform their function. Access logs are maintained and reviewed.
• Fraud monitoring: Automated systems monitor account and payment activity around the clock for patterns associated with fraud, account takeover, or money laundering. Anomalies trigger alerts for human review.
• Secure app delivery: The don999 Android app is distributed through official channels and is regularly updated to address security vulnerabilities.

Despite these measures, no online system can guarantee absolute security. If don999 becomes aware of a data breach that affects your personal information in a material way, we will notify you through your registered contact details as promptly as practicable.

You also play a role in keeping your account secure. Use a strong and unique password, do not share your login credentials, and contact support immediately if you think your account has been accessed without your authorisation.

9Your Rights Over Your Data

You have rights in relation to the personal data don999 holds about you. These rights can be exercised by contacting don999 player support with a clear description of your request. don999 will respond within a reasonable timeframe.

• Right of access: You can ask don999 what personal data we hold about you and request a copy of it. We will provide this in a readable format.
• Right to correction: If any of the personal data don999 holds about you is inaccurate or out of date — for example, a changed phone number — you can ask us to correct it.
• Right to deletion: You can ask don999 to delete your personal data. We will action this subject to our retention obligations — for example, transaction records may need to be retained for a period even after your account is closed. We will explain clearly what can and cannot be deleted immediately and why.
• Right to restrict processing: In certain circumstances you can ask don999 to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request a copy of the personal data you provided to don999 in a structured, commonly used format.
• Right to object: You can object to don999 using your data for direct marketing purposes. You can also object to processing based on legitimate interests, though this may affect your ability to use the platform in some cases.

10Minors & Age Policy

don999 is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is part of the registration process and may be requested again before withdrawals are processed.

If don999 discovers that an account was registered by or on behalf of a person under 18, the account will be suspended immediately. Any balance held in that account will be subject to review and any deposits may be returned to the original payment source at don999's discretion following investigation.

If you believe that a minor has created a don999 account using your payment method or contact details, please notify player support immediately so the account can be investigated and closed.

11Third-Party Services & Links

The don999 platform integrates with third-party services to deliver certain features — including payment processing via JazzCash and Easypaisa, live casino and slots content from game providers, and security and fraud detection tools. Each of these third parties operates under their own privacy policies and data handling practices.

don999 selects third-party partners carefully and requires contractual commitments regarding data security and appropriate use. However, once data is transferred to a third-party provider for processing, that provider's own policies and security practices govern how the data is handled on their end.

don999.win does not contain links to external websites for the purposes of this privacy policy. Any navigation from the platform takes you to other sections of don999 only, not to third-party websites over which don999 has no control.

12Policy Updates

don999 may update this Privacy Policy from time to time as the platform evolves, new payment methods are added, or operational practices change. When we make material updates, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that affect how we use your data in a material way, don999 will make reasonable efforts to notify active account holders — for example through an in-platform notification or a message to your registered contact. It is your responsibility to review this policy periodically.

Continued use of don999 after a policy update has been published constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact support to request account closure.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the don999 player support team. We take privacy queries seriously and aim to respond to all requests within one business day.

You can reach don999 player support through the live chat feature available on the platform when you are logged in, or by email. Please include your registered account username and a clear description of your request so we can assist you as efficiently as possible.